Warranty Policy

Welcome to Vivira! We are committed to providing high-quality products and excellent customer service. Our warranty policy is aligned with our supply chain partners, including CJ Dropshipping, to ensure the best experience for you.

Please note: Warranty coverage may be subject to the policies of our fulfillment partner, CJ Dropshipping. We will work closely with them to resolve any issues in the best possible way.

1. Product Warranty

Vivira – PostureVibe comes with a 12-month limited warranty, covering manufacturing defects and quality-related issues.

What does the warranty cover?

  • Manufacturing defects
  • Malfunctions not caused by misuse
  • Product not functioning as expected

What is not covered by the warranty?

  • Damage caused by misuse, drops, impacts, or exposure to water
  • Normal wear and tear from prolonged use
  • Damage resulting from unauthorized repair attempts

2. How to Request Warranty Service?

If you believe your product qualifies for warranty service, please follow these steps:

  1. Contact our support team at support@vivira.store and provide:

    • Your name and order number
    • A description of the issue
    • Photos or video evidence of the defect

  2. Once we review your case, we will inform you of the next steps. Depending on the situation, we may offer:

    • A free replacement
    • A full refund

  3. In some cases, we may request that you return the product. Return shipping costs are the customer's responsibility, unless the issue is due to our error (defective or incorrect product).

3. “Satisfaction or Refund” Guarantee

We believe in the quality of Vivira – PostureVibe. If after 30 days of regular use, you do not notice an improvement in your posture and comfort, you can request a full refund.

To take advantage of this guarantee:

  • Email us at support@vivira.store with a description of how you used the product
  • Attach photos or a short video
  • Upon approval, you will receive a full refund or an alternative solution

4. Contact Us

If you have any questions about the warranty or want to request service, do not hesitate to contact us:

📧 Email: support@vivira.store

Thank you for choosing Vivira – your trusted partner for better posture and comfort!