Cancellation Policy

At Vivira, we strive to process and ship your orders as quickly as possible. However, we understand that there may be situations where you need to cancel your order. Please review our cancellation policy below.

Order Cancellation Requests

• You may request to cancel your order within 12 hours of placing it. Due to our fast processing times, we cannot guarantee cancellations after this period.

• If your order has already been processed or shipped, cancellation will not be possible. In such cases, you may refer to our Return Policy for further assistance.

• To request a cancellation, please email us at support@vivira.store with your order details and "Cancellation Request" in the subject line.

Refunds for Canceled Orders

• If your cancellation request is approved within the eligible timeframe, a full refund will be issued to your original payment method.

• Refunds typically take 5-7 business days to appear in your account, depending on your bank or payment provider.

Changes to Orders

• If you need to modify your order (change size, color, or quantity), please contact us within the same 12-hour window. Once the order is processed, modifications will not be possible.

Force Majeure & Unforeseen Circumstances

• Vivira reserves the right to cancel any order due to unexpected circumstances, including but not limited to inventory shortages, fraud alerts, or shipping restrictions. If this occurs, you will be notified immediately, and a full refund will be provided.

If you have any further questions, feel free to reach out to us at support@vivira.store.

Thank you for choosing Vivira!