Shipping policy
1. Order Processing
All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days.
2. Shipping Times & Delivery
Estimated delivery times:
- United States: 7-15 business days
- Canada & Europe: 10-20 business days
- Rest of the World: 15-30 business days
Shipping times may vary due to external factors, such as customs processing or carrier delays.
3. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can track your shipment using the provided link.
4. Shipping Costs
- Standard Shipping: Free on all orders.
- Expedited Shipping (if available): Extra charges may apply.
5. Lost or Stolen Packages
Vivira Store is not responsible for lost or stolen packages. If your package shows as delivered but you did not receive it, please check with neighbors, your local post office, or contact the shipping carrier.
6. Customs & Duties
For international orders, customers are responsible for any customs fees, taxes, or duties imposed by their country. These fees are not included in the product price or shipping cost.
7. Address Errors
Please ensure that your shipping address is correct. We are not responsible for orders shipped to incorrect addresses provided by the customer. If an order is returned due to an incorrect address, reshipping fees may apply.
8. Contact Us
If you have any questions about our shipping policy, feel free to contact us at support@vivira.store.