Refund Policy

1. Order Cancellation

You may request a cancellation within 12 hours of placing your order. If your order has already been processed or shipped, we won’t be able to cancel it, but you can initiate a return once it arrives.

2. Refunds & Eligibility

We offer refunds under the following conditions:

  • Damaged or Defective Products – If you receive a faulty or damaged item, please email support@vivira.storewithin 7 days of delivery with pictures or videos as proof.
  • Incorrect Items – If you receive the wrong product, contact us immediately to arrange a replacement or refund.
  • Non-receipt of Order – If your order doesn’t arrive within 30 business days, we’ll provide a full refund or resend the item.

3. Non-Refundable Items

Certain products are non-refundable, including:

  • Items that show signs of use or damage caused by the customer.
  • Digital products or downloadable content.
  • Gift cards or promotional items.

4. Return Process

To initiate a return, please:

  1. Email support@vivira.store with your order number and reason for the return.
  2. Wait for confirmation and return instructions from our team.
  3. Ship the product back in its original condition and packaging.

Note: Customers are responsible for return shipping costs unless the return is due to an error on our part.

5. Refund Processing

Once your return is received and inspected, we’ll notify you of the refund approval status. If approved, the refund will be processed within 5-7 business days to your original payment method.

6. Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account again.
  • Contact your credit card provider (it may take some time before your refund is officially posted).
  • If you still haven’t received your refund, email support@vivira.store for assistance.

7. Contact Us

For any refund-related inquiries, please contact us at support@vivira.store. We’re happy to assist you!